For those of you having trouble using your downloaded characters, I think I may have a tip. You import the textures and it's saying nothing's changed, correct? Change something. Go into the NPC folder and open one of the eyes bitmaps with Windows paint. Press cntrl + Pg dwn three times to magnify your view. In the very top two lines of pixels, add a single dot of whatever color. this part doesn't seem to show up on the maps that I've used, so it doesn't really matter. save and import the textures, and it should notice that something has changed. Now your NPC should load up just fine. If you load up and he's got a dot on his head somewhere, just edit the dot out later. the npc is now recognized, so it's all good.